Privacy, cookies and Terms and Conditions

Introduction

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Priority Wellbeing and Mental Health UK CIC is committed to protecting your privacy and handling your personal information responsibly, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage with our services.

 

Who We Are

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Priority Wellbeing and Mental Health UK CIC ("we", "our" or "us") is the Data Controller responsible for the personal information collected through this website.

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Contact details: Maria Souto Varela 

Priority Wellbeing and Mental Health UK CIC

Email:prioritywellbeingmh@gmail.com 

Website: www.prioritywellbeingmh.org.uk 

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If you have any questions about this Privacy Notice or how your personal information is handled, please contact us using the details above.

 

Information We Collect

 

We may collect the following information:

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• Name

• Email address

• Telephone number

• Organisation or educational provider details

• Information you provide through our contact forms

• Information you provide through enquiries or correspondence

• Technical information such as your IP address, browser type, device information and website usage data

 

We only collect information that is necessary for the purposes described in this Privacy Notice.

 

How We Use Your Information

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We may use your information to:

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• Respond to enquiries and requests

• Provide information about our services

• Arrange meetings or consultations

• Communicate with educational providers, partners and stakeholders

• Improve our website, accessibility and user experience

• Monitor website performance through website analytics

• Meet legal and regulatory obligations

• Protect the security and integrity of our website

 

We will only process your personal information where we have a lawful basis to do so under the UK GDPR.

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Lawful Bases for Processing

 

Under the UK GDPR, we may rely on one or more of the following lawful bases:

• Consent

• Legitimate Interests

• Performance of a Contract

• Compliance with a Legal Obligation

 

Where we rely on your consent, you may withdraw it at any time.

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Sharing Your Information

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We do not sell or trade your personal information.

Where necessary, we may share your information with carefully selected service providers who help us operate our website or deliver our services. These organisations are required to process your information securely and only in accordance with our instructions.

We may also disclose personal information where required by law or where necessary to protect the rights, safety or wellbeing of individuals.

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International Transfers

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Some of the organisations that support the operation of our website or services may process personal information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

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Data Security

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We take appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, disclosure or alteration.

Whilst we take reasonable steps to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

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Data Retention

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

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Your Rights

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Under the UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Restrict or object to processing in certain circumstances

• Request a copy of your personal information (data portability), where applicable

• Withdraw consent where processing is based on consent

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To exercise any of these rights, please contact us using the details provided above.

 

Children's Information

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Our website is intended for professionals, organisations and general enquiries. We do not knowingly collect personal information directly from children through this website.

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Complaints

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If you have any concerns about how we process your personal information, please contact us in the first instance so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

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Sensitive Information

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Please do not use our website contact form to submit sensitive personal information, including information relating to mental health, safeguarding concerns, medical conditions or risk.

Our contact form is intended for general enquiries about our services only.

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Changes to this Privacy Notice

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We may update this Privacy Notice from time to time to reflect changes in legislation, our services or the way we process personal information.

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The latest version will always be published on this page.

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Last updated: June 2026

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© 2026 Priority Wellbeing and Mental Health UK CIC. All rights reserved.